Refund policy

Last Updated: November 11, 2026

At CJ Cutis, we are committed to providing quality skincare products to our customers. Due to the personal-care nature of our products, we maintain a strict Return & Refund Policy to ensure product hygiene, safety, and customer satisfaction.

Please read this policy carefully before placing an order.

1. No Returns or Refunds

All purchases made through CJ Cutis are considered final.

Due to the hygienic and personal-care nature of skincare products, we do not accept returns, exchanges, or refunds once an order has been successfully placed and delivered.

We do not offer refunds or accept returns for:

  • Change of mind after placing an order.
  • Personal dissatisfaction or subjective product preferences.
  • Products that have been opened, used, or partially consumed.
  • Products that do not produce the expected skincare results.
  • Individual skin reactions or sensitivity.
  • Incorrect product selection by the customer.
  • Orders placed by mistake.

We strongly encourage customers to review product descriptions, ingredients, and suitability before making a purchase.

2. Skincare & Hygiene Policy

For hygiene, safety, and quality-control reasons, skincare products cannot be returned or resold once they have left our facility.

We cannot accept returned products that have been opened, tampered with, used, or whose original packaging has been compromised.

3. Damaged, Defective, or Incorrect Orders

We take great care to ensure that every order is properly packed and delivered.

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 48 hours of delivery.

To help us investigate the issue, please provide:

  • Your order number.
  • Clear photographs or an unedited unboxing video showing the issue.
  • A brief description of the problem.

Each complaint will be reviewed individually. Where an issue is verified, CJ Cutis will determine an appropriate resolution in accordance with applicable consumer protection laws.

4. Order Cancellations

Once an order has been processed or dispatched, cancellation requests cannot be guaranteed.

Please contact us as soon as possible if you need assistance with an order that has not yet been processed.

5. Refund Processing

CJ Cutis does not provide refunds for change-of-mind requests, personal preferences, or other circumstances excluded under this policy.

However, where a refund or other remedy is legally required, it will be processed in accordance with applicable consumer protection laws and the relevant payment provider's procedures.

6. Contact Us

If you have any questions regarding our Return & Refund Policy or need assistance with an order, please contact us:

Store: CJ Cutis
Email: cjcutisofficial@gmail.com
Website: https://cjcutis.com

By placing an order with CJ Cutis, you acknowledge that you have read and understood this Return & Refund Policy.

Thank you for choosing CJ Cutis!